Do you charge extra for emergency calls at night or on weekends?

Yes — after-hours emergency calls carry an after-hours labor rate above our standard daytime rate. This rate is disclosed before the technician is dispatched, not after arrival. Parts costs are the same as standard calls. The $89 diagnostic fee applies and is credited against the repair if work proceeds on the same visit. We do not advertise 'no extra charge for nights and weekends' because that is not accurate — the after-hours rate reflects the real cost of maintaining a staffed on-call technician around the clock.

How quickly can you respond to a no-heat emergency in SunCrest?

During business hours, typically under 75 minutes from the time of your call. Overnight, typically under 2 hours depending on the on-call technician's location and road conditions on Traverse Ridge Road and SunCrest's access roads in winter. During active winter weather events, we give you a realistic ETA based on actual conditions. For households with medically vulnerable occupants who cannot safely remain in a cold home, we discuss interim heating options while the technician is in transit.

What should I do while waiting for the technician to arrive on a no-heat call?

Four things: (1) Confirm the furnace failure — check the thermostat setting, check the air filter, and check that the furnace's power switch is ON. These take 5 minutes and occasionally resolve a no-heat call before the technician arrives. (2) Close interior doors to the rooms you are actively using to retain heat in the occupied area. (3) If the home has CO detectors, confirm they are not alarming — if they are, evacuate and call 911. (4) Keep pets and small children away from any portable space heaters used in the interim.

Can you get a part the same night if the one you need isn't on the truck?

For common parts, yes in some cases — we have access to emergency parts distributors in the Salt Lake market who serve contractors overnight for critical repairs. For uncommon parts (a control board for a 2003 York furnace, a pressure switch for a discontinued Goodman model), overnight sourcing is not reliable, and we give you an honest answer about next-morning availability. When a part cannot be obtained same-night, we discuss interim options and, for furnaces genuinely non-operational overnight in dangerous cold, advise the homeowner on safe interim arrangements.

Emergency HVAC Repair in Draper, Utah

Our emergency dispatch line is staffed 24 hours a day, 7 days a week by our own team — not a third-party answering service that takes a message and calls a technician who may or may not be available. When you call (385) 336-1837 at 2 a.m. in January with no heat and 11°F outdoor temperature, the person who answers knows the south Salt Lake Valley geography, knows which of our technicians is on overnight call, and can give you a realistic arrival estimate based on current road conditions and the technician’s actual location, not a call center script.

Average emergency response time inside our primary service radius: under 75 minutes during business hours, under 2 hours overnight. SunCrest and Traverse Ridge emergency calls during winter weather events on Traverse Ridge Road may run longer due to road conditions — we communicate honest ETAs and have never declined an emergency call for access difficulty.

Emergency Criteria

Not every HVAC malfunction is an emergency requiring same-night dispatch. The following conditions qualify for emergency priority:

No Heat — Indoor Temperature Below 55°F

A home without heat in Draper’s January conditions (–5°F to 9°F overnight lows depending on elevation) loses heat at approximately 2–4°F per hour in a well-insulated home and faster in an older, leaky building envelope. At 55°F indoor, occupant comfort is severely compromised and pipe freeze risk begins in poorly insulated perimeter spaces. At 45°F, water supply lines in exterior walls and under-insulated crawlspaces are at active freeze risk. We do not ask you to hold until morning at those conditions.

Emergency no-heat calls are prioritized further for households with infants, elderly members, or anyone with cardiovascular or pulmonary conditions where prolonged cold exposure carries documented health risk.

No Cool — Medically Vulnerable Occupant, Indoor Temperature Above 85°F

A no-cool emergency during a Draper summer heat event (96°F+ outdoor temperatures during July and August) is a health concern for households with infants, elderly members, or anyone on medications that reduce heat tolerance or impair thermoregulation. Indoor temperatures above 85°F in these households constitute an emergency; we dispatch same-night regardless of hour.

For households without medically vulnerable occupants, a no-cool call in peak summer when indoor temperature has not yet reached 85°F is urgent but not an overnight emergency — we schedule priority next-morning service rather than overnight dispatch, and communicate that distinction honestly when you call rather than promising overnight service we cannot efficiently deliver.

Gas Leak — Detectable Methane Odor or Audible Hiss at a Gas Appliance

Any detectable natural gas odor in the home or audible hiss at a gas appliance connection is an immediate safety emergency. The appropriate immediate action before calling us:

Do not operate any electrical switches, light switches, or devices that could create a spark
Open windows and doors to ventilate
Evacuate the home and move to a safe distance
Call 911 — the fire department has gas detection equipment and is trained to safely assess and isolate gas leaks. Dominion Energy’s 24/7 emergency line (1-800-323-5517) can shut off gas at the meter
After the fire department and/or Dominion Energy has cleared the home, call us for the appliance repair or gas line repair that caused the leak

We respond to gas leak calls after the immediate emergency is cleared by the fire department or Dominion Energy. We do not enter a home with an active unlocated gas leak — not because we lack the equipment, but because source isolation and ventilation confirmation are the fire department’s jurisdiction in an active emergency. Once the home is cleared safe to enter, we diagnose the source and complete the repair.

Active CO Alarm

A carbon monoxide detector alarm that has not reset, or an alarm that reset but reactivated within the same heating session, is a confirmed CO source event. Immediate action: evacuate the home, call 911, and do not re-enter until the fire department clears it. Call us after the fire department has cleared the home and identified the CO source as an HVAC or gas appliance. We respond on an emergency basis to post-clearance CO appliance repair calls with priority dispatch.

Active Water Leak from Hydronic Heating System

An active water leak from a boiler, circulator, zone valve body, or hydronic distribution line requires same-day response to prevent water damage to finished spaces and structural members. The immediate homeowner action: shut off water supply to the boiler at the boiler’s dedicated supply shutoff valve (typically located near the boiler on the cold water supply line). If you cannot locate the boiler supply shutoff, the main water shutoff to the home will stop the leak. After the leak is controlled, call us for the repair diagnosis and fix.

What to Expect on an Emergency Call

When You Call

The person who answers your call will confirm:

Your address and the nature of the emergency
Whether there are medically vulnerable occupants in the home
Current indoor temperature (for no-heat calls) or outdoor temperature context (for no-cool calls)
Whether any immediate safety actions are needed before the technician arrives (CO detector status, gas odor, etc.)

You will receive a realistic arrival estimate based on the on-call technician’s location and current road conditions. We do not promise “within the hour” for SunCrest and Traverse Ridge calls when the access road has black ice at midnight in January; we give you the honest estimate and communicate if conditions cause a change.

On Arrival

The emergency technician arrives with a fully stocked truck carrying the most common failure parts for our primary service area: dual-run capacitors in the most common residential ratings (35+5, 40+5, 45+5, 50+5, 55+5 in both 370V and 440V), contactor replacements, common hot surface igniters (silicon carbide and silicon nitride in the most common resistance ratings), flame sensors for common furnace models, pressure switches for common Carrier, Trane, Lennox, and Goodman models, and an inverter for refrigerant charge verification if needed on a no-cool call in cold weather.

The emergency diagnostic follows the same measurement-first protocol as a standard diagnostic: we confirm the failure with instruments before quoting the repair. We do not replace parts based on symptoms alone on emergency calls any more than on standard calls — the one exception being that a flame sensor cleaning and microamp test takes 15 minutes and definitively confirms or rules out the most common furnace lockout cause, so we do this as a first step on furnace no-heat calls regardless.

Pricing on Emergency Calls

After-hours emergency calls (evenings, nights, weekends, and holidays) carry an after-hours labor rate above our standard daytime labor rate. This rate is disclosed when you call to confirm the emergency dispatch, before the technician is dispatched. We do not spring after-hours pricing after the technician arrives. The after-hours rate covers the on-call technician’s availability outside business hours, not a premium on parts. The $89 diagnostic fee applies to emergency calls and is credited against the repair if the repair is authorized on the same visit.

Emergency Response at SunCrest and Traverse Ridge

SunCrest and Traverse Ridge emergency calls present specific access challenges in winter that we plan for in advance:

Our on-call technicians are authorized to carry and install tire chains on service vehicles for Traverse Ridge Road and SunCrest access roads during winter operations
We maintain an inventory of the most common SunCrest and Traverse Ridge furnace failure parts, specifically the flame sensors and pressure switches for the Carrier 59TN6 and Lennox SLP99V that dominate the neighborhood’s furnace population, on call-truck stock
Our technicians know the SunCrest altitude derate requirement and carry the manufacturer’s altitude correction tables for the primary furnace models in the neighborhood, so an emergency no-heat call that traces to a newly installed furnace without the derate can be corrected on the emergency visit
For severe weather events where road access is genuinely unsafe (ice storm, blizzard conditions), we communicate honestly about access limitations and coordinate interim heating solutions (space heaters for critical areas, hotel coordination if necessary for households with medical vulnerability) while arranging access as soon as roads are safe

Common Emergency Calls We Handle

The most frequent emergency calls we receive and typical on-truck resolution rates:

Furnace no-heat — condensate drain blocked (condensing furnace): The most common furnace emergency call in our service area November–February. Drain cleared with compressed CO₂ or nitrogen, pressure switch confirmed functional, system restarted. Resolution rate on truck: 90%+. Service time: 45–75 minutes.
Furnace no-heat — flame sensor fouled: Flame sensor cleaned and microamp-tested, system restarted if above 0.5 microamps. Resolution on truck: 95%+. Service time: 30–45 minutes.
Furnace no-heat — failed hot surface igniter: Igniter replaced from truck stock for common models. Resolution on truck: 85%+ (uncommon model igniters may require a parts order). Service time: 45–60 minutes.
Furnace no-heat — pressure switch (non-drain cause): Pressure switch replaced from truck stock for common models, or inducer motor diagnosed if switch failure is from upstream cause. Resolution on truck: 75%+. Service time: 60–90 minutes.
AC no-cool — failed capacitor: Capacitor measured and replaced from truck stock. Resolution on truck: 95%+. Service time: 30–45 minutes.
AC no-cool — low refrigerant (confirmed on site): Refrigerant leak search performed, leak repaired or UV dye injected for follow-up, refrigerant added to specification. Resolution rate depends on leak location and access. Same-night completion: 70%+. Service time: 75–150 minutes depending on leak type.
Hydronic boiler no-heat — waterlogged expansion tank or failed zone valve: Expansion tank replaced from truck stock for standard residential sizes, or zone valve actuator replaced if in-stock model. Resolution on truck: 80%+. Service time: 60–90 minutes.

Frequently Asked Questions

Do you charge extra for emergency calls at night or on weekends?: Yes — after-hours emergency calls carry an after-hours labor rate above our standard daytime rate. This rate is disclosed before the technician is dispatched, not after arrival. Parts costs are the same as standard calls. The $89 diagnostic fee applies and is credited against the repair if work proceeds on the same visit. We do not advertise “no extra charge for nights and weekends” because that is not accurate — the after-hours rate reflects the real cost of maintaining a staffed on-call technician around the clock, and we would rather be honest about it upfront than bury it in a surprise invoice.
How quickly can you respond to a no-heat emergency in SunCrest?: During business hours, typically under 75 minutes from the time of your call. Overnight, typically under 2 hours depending on the on-call technician’s location and road conditions on Traverse Ridge Road and SunCrest’s access roads in winter. During active winter weather events (ice storm, significant snowfall), we give you a realistic ETA based on actual conditions rather than a best-case estimate. For households with medically vulnerable occupants who cannot safely remain in a cold home, we discuss interim heating options (space heaters for critical rooms) while the technician is in transit.
What should I do while waiting for the technician to arrive on a no-heat call?: Four things: (1) Confirm the furnace failure — check that the thermostat is set to HEAT and above the current room temperature, check the air filter (a completely blocked filter can cause the furnace to lock out on high limit), and check that the furnace’s power switch on the side of the unit is in the ON position. These take 5 minutes and occasionally resolve a no-heat call before the technician arrives. (2) Close interior doors to the rooms you are actively using to retain heat in the occupied area. (3) If the home has CO detectors, confirm they are not alarming — if they are, evacuate and call 911 before calling us. (4) Keep pets and small children away from any portable space heaters used in the interim — space heater fires are a real secondary emergency risk during no-heat events.
Can you get a part the same night if the one you need isn’t on the truck?: For common parts, yes in some cases — we have access to emergency parts distributors in the Salt Lake market who serve contractors overnight for critical repairs. For uncommon parts (a control board for a 2003 York furnace, a pressure switch for a discontinued Goodman model), overnight sourcing is not reliable, and we give you an honest answer about next-morning availability from our standard distributor network. When a part cannot be obtained same-night, we discuss interim options: for a furnace with an operational pilot but a failed electronic ignition board, a temporary standing pilot conversion is sometimes possible. For furnaces that are genuinely non-operational overnight in dangerous cold, we document the situation and advise the homeowner on safe interim arrangements.

Contact for Emergency Service

Our 24/7 emergency dispatch line is the same number as our main line. When you call after hours, you reach our on-call staff directly — not a voicemail, not an answering service. We serve Draper, Sandy, Bluffdale, Riverton, South Jordan, and Herriman with full emergency coverage including SunCrest and Traverse Ridge.

Emergency Line (24/7): (385) 336-1837
Address: 12244 Business Park Dr #155, Draper, UT 84020
Email: info@draperheatingairconditioning.xyz
Utah DOPL HVAC Contractor License: #11487612-5501
EPA Section 608 Universal: #608U-2011-318472

Emergency HVAC Repair Draper UT | Draper Heating & Air