What if I bought the house and don't know if the HVAC warranty was registered?

Registration status is tied to the equipment serial number. Provide us with the equipment model and serial number (found on the nameplate sticker on the outdoor unit, furnace cabinet, or air handler) and we can look up the registration status through our distributor network for Carrier, Trane, Lennox, Rheem, and Mitsubishi Electric equipment. For other brands, the manufacturer's customer service line can confirm registration status using the serial number. If the warranty was not registered within the required window by the original installer, the extended coverage is lost — but we can confirm what base coverage remains and what maintenance history documentation may be needed for any future claim.

Does the Mitsubishi 12-year warranty transfer to a new owner when I sell the house?

Mitsubishi Electric's Diamond program warranty is transferable to a subsequent owner for the remainder of the original 12-year term, provided the transfer is documented with Mitsubishi within 30 days of the home sale. The documentation process involves submitting the original warranty registration number, the new owner's contact information, and the closing date. We can assist with the transfer paperwork at no charge if you purchased the equipment through us. Note that the annual maintenance requirement continues under the new owner — gaps in the maintenance record after transfer can still void coverage.

How do I prove annual maintenance was performed for a warranty claim?

Manufacturers require documented proof — typically a signed service invoice from a licensed HVAC contractor that includes the date of service, the equipment serviced (by model and serial number), the technician's name and license number, and the specific maintenance tasks performed. A generic receipt that says 'HVAC tune-up' is frequently rejected during claim review. Every maintenance visit we perform generates a written service report with all of these elements. If you have been using another contractor for maintenance, request a detailed written service report from each visit and retain them with your equipment documentation.

Can a warranty claim be denied if the installation altitude derate was skipped?

Yes — and this is more common in SunCrest, Traverse Ridge, and upper bench installations than most homeowners realize. Most manufacturers specify in their installation manuals that equipment must be derated for installations above 2,000 feet above sea level (typically 4% capacity reduction per 1,000 feet). If the original installer skipped the derate and the furnace has been running with an over-rich fuel mixture at 6,200 feet, the chronic combustion stress on the heat exchanger and inducer can cause failures the manufacturer attributes to installation error rather than manufacturing defect. The claim is denied, and the homeowner is left with an out-of-warranty repair on a 7-year-old furnace. We document the altitude derate calculation on every SunCrest and Traverse Ridge installation and provide the customer with a copy.

What is the labor diagnostic fee for a warranty call?

For equipment we installed that is within our labor warranty window (1 year from installation, or longer under an extended warranty), there is no diagnostic fee — the visit is covered under the labor warranty. For equipment we installed that is outside our labor warranty window but within the manufacturer parts warranty window, the standard $89 diagnostic fee applies to confirm the failure mode and initiate the warranty claim process. If the diagnosis confirms a manufacturer warranty-covered defect, the $89 is applied to the warranty claim documentation and is not charged to the customer out of pocket. For equipment we did not install, the $89 diagnostic fee applies regardless of warranty status.

HVAC Warranty — Draper Heating & Air Conditioning

Warranty language in the HVAC industry is designed to sound comprehensive while being riddled with conditions that void coverage at exactly the moment it matters most. A 10-year compressor warranty that requires documented annual maintenance performed by a licensed contractor is functionally a 5-year warranty for the majority of homeowners who skip one or two tune-ups and lose their claim history. A “lifetime” heat exchanger warranty that requires the original owner to still occupy the home, the furnace to have been professionally installed, and the annual maintenance to be documented without gaps is a marketing statement, not a warranty.

This page explains the actual warranty coverage on every project Draper Heating & Air Conditioning performs — what is covered, for how long, what conditions apply, and how to file a claim. We do not use warranty language to sell jobs. We use it to document exactly what we stand behind.

Our Labor Warranty

Installation Labor — 1 Year

Every furnace, air conditioner, heat pump, ductless mini-split, boiler, and air handler installation performed by our W-2 employee crews carries a one-year labor warranty from the date of installation. If a problem arises within 12 months of installation that is directly attributable to a defect in our installation work — incorrect refrigerant charge, improper venting, wiring error, sheet metal fabrication defect, incorrect gas valve manifold pressure setting, or any other installation-attributable failure — we return to correct it at no labor charge.

The labor warranty does not cover:

Normal wear consumables (capacitors, contactors, filters, ignitors, flame sensors) that fail due to age or normal cycling, not installation defect
Damage caused by customer modification of the equipment or ductwork
Damage caused by events outside our control: power surges, lightning strikes, flooding, freezing, pest infestation
Performance issues caused by changes to the home after installation (new additions, windows replaced, insulation added or removed) that alter the Manual J load calculation the equipment was sized for
Equipment installed by a prior contractor that we subsequently service but did not install

Extended Labor Warranty — 5 and 10 Year

Extended labor warranty packages are available for purchase at the time of original installation on qualifying equipment. The 5-year extended labor warranty covers installation-attributable failures for 60 months from the installation date. The 10-year extended labor warranty covers installation-attributable failures for 120 months, aligning the labor warranty with the typical manufacturer parts warranty window on major components. Extended labor warranties are not available for purchase after the original installation date.

Repair Parts and Labor — 90 Days

Parts and labor on repair work are warranted for 90 days from the date of service. If the same component we replaced fails again within 90 days and the failure is attributable to the part we supplied or our installation of it, we replace the part and labor at no charge. The 90-day repair warranty does not extend to other components in the system, does not cover failures caused by underlying conditions we identified in our written diagnostic report and recommended correcting, and does not restart on each subsequent repair.

Manufacturer Parts Warranties

Manufacturer parts warranties are the backbone of long-term equipment coverage. The coverage varies by manufacturer, product line, and registration status — and the registration step is the one most contractors skip.

How Registration Works

Most major HVAC manufacturers offer a base warranty (typically 5 years on all parts) to any purchaser, regardless of registration. They offer an extended warranty (typically 10 years on all parts, with separate coverage for compressors and heat exchangers) only if the equipment is registered with the manufacturer within a specified window after installation — usually 60 or 90 days. If registration does not happen within that window, the extended warranty is permanently lost. The equipment reverts to 5-year base coverage for its entire lifespan, and no action taken later can restore the extended warranty.

We file manufacturer warranty registrations on behalf of every customer within the required window. Registration confirmation emails are sent to the customer within 24 hours of filing. If you have equipment we installed and have not received a warranty registration confirmation, contact us immediately at info@draperheatingairconditioning.xyz — we will verify the status and correct any gap.

Warranty Coverage by Manufacturer

Carrier

Base (unregistered): 5-year parts warranty
Registered (within 90 days): 10-year parts warranty on all components; Infinity series includes limited lifetime heat exchanger warranty for original owner
Compressor: 10 years registered; some Infinity series models include limited lifetime compressor coverage
Registration deadline: 90 days from installation date
Maintenance requirement: Annual professional maintenance required to maintain warranty validity; documentation must be available upon request

Trane / American Standard

Base (unregistered): 5-year parts warranty
Registered (within 60 days): 10-year parts warranty; XV and XL series furnaces include 20-year limited heat exchanger warranty
Compressor: 10 years registered
Registration deadline: 60 days from installation date
Maintenance requirement: Annual maintenance by a licensed contractor required; records must be kept by homeowner

Lennox

Base (unregistered): 5-year parts warranty
Registered (within 60 days): 10-year parts warranty; SLP and XC series include limited lifetime heat exchanger coverage for original owner
Compressor: 10 years registered; SLP99V and equivalent include 20-year compressor coverage when registered through Premier Dealer
Registration deadline: 60 days from installation date
Premier Dealer benefit: Installations through a Lennox Premier Dealer receive enhanced warranty terms and priority claim processing

Rheem / Ruud

Base (unregistered): 5-year parts warranty
Registered (within 90 days): 10-year parts warranty
Heat exchanger: 20-year limited heat exchanger warranty on qualifying models when registered
Registration deadline: 90 days from installation date

Goodman / Amana

Base (unregistered): 5-year parts warranty
Registered (within 60 days): 10-year parts warranty; Amana series includes limited lifetime compressor and heat exchanger warranty on qualifying models
Registration deadline: 60 days from installation date

Mitsubishi Electric (Ductless & Multi-Zone)

Base (non-Diamond Contractor install): 5-year parts warranty
Diamond Contractor install, registered within 30 days: 12-year parts and compressor warranty
Registration deadline: 30 days from installation date (Diamond program)
Diamond Contractor requirement: The 12-year warranty is only available when installed by a current Mitsubishi Diamond Contractor. Our Diamond Contractor status is active and verified annually. Each installation is registered in the Diamond program within 30 days.

Daikin

Base (unregistered): 5-year parts warranty
Registered: 12-year parts warranty on qualifying Aurora and FIT series models
Registration deadline: 60 days from installation date

Bosch

Base (unregistered): 5-year parts warranty
Registered: 10-year parts and compressor warranty on IDS Premium 2.0 and IDS ULTRA series
Registration deadline: 60 days from installation date

Warranty Void Conditions

The following conditions void manufacturer warranties across virtually all major brands. We document these because homeowners are often unaware of them until a warranty claim is denied:

Missed registration window: Extended warranty reverts permanently to base 5-year coverage if registration is not filed within the manufacturer’s required window. Cannot be reinstated.
Failure to perform documented annual maintenance: Most manufacturers require annual professional maintenance with records available on demand. One missed year without documentation is sufficient for a claim denial on a 9-year-old system.
Improper installation not corrected: If a prior contractor installed the equipment incorrectly (refrigerant overcharge, improper venting, altitude derate skipped on SunCrest and Traverse Ridge installations) and the defect is identified during a warranty claim inspection, the warranty may be voided on the basis of improper installation. This is more common than most homeowners expect — we have seen heat exchanger claims denied because the installation manifold pressure was set to sea-level specification at 6,200-foot SunCrest installations, causing chronic rich-burn conditions the manufacturer attributed to maintenance failure.
Unauthorized modifications: Any modification to the equipment by a non-licensed individual, including refrigerant system access without EPA Section 608 certification, voids the warranty.
Use outside rated specifications: Operating a heat pump below its minimum rated outdoor temperature for extended periods without engaging the auxiliary heat; running a furnace above its rated temperature rise; or operating equipment in conditions the manufacturer did not design for (certain commercial applications, extreme altitudes beyond the manufacturer’s published altitude range).
Non-OEM parts used in repairs: Some manufacturers specify that warranty repairs must use factory parts or factory-approved equivalent parts. Generic or aftermarket parts used during an in-warranty repair can void coverage on the repaired component and, in some cases, the entire system.

Workmanship Guarantee

Our workmanship guarantee covers a specific scenario that falls between our labor warranty and the manufacturer parts warranty: if a manufacturer denies a warranty claim for a parts defect on equipment we installed, and we determine that the failure is attributable to our installation work rather than a manufacturing defect, we cover the repair at our cost — including the cost of any parts the manufacturer declined to cover under warranty.

This guarantee applies only to equipment installed by our W-2 employee crews, is active for the duration of the manufacturer’s parts warranty window, and requires that annual maintenance has been performed and documented. It does not apply to equipment installed by prior contractors that we subsequently service.

How to File a Warranty Claim

Call or email us first: (385) 336-1837 or info@draperheatingairconditioning.xyz. Describe the system symptom and confirm the installation date. We will pull your installation record and confirm warranty status before dispatching.
We dispatch a technician: A technician performs diagnosis to confirm whether the failure is a manufacturing defect, an installation defect, or a maintenance-related failure. We document the findings with photos, combustion analysis printouts, static pressure readings, and refrigerant gauge data as appropriate.
Warranty claim is filed: For manufacturer parts claims, we file the claim with the distributor or manufacturer representative directly. For labor warranty claims, no paperwork is required — we schedule the return visit and perform the correction.
Parts procurement: Manufacturer warranty claims on major components (compressors, heat exchangers, circuit boards, TXV valves) can take 3–10 business days for parts availability through our distributor network. We will notify you of the lead time and, for heating claims during winter, will discuss interim heating options if the wait is longer than 48 hours.
Repair and documentation: Corrective work is performed, a commissioning check is run on the repaired system, and documentation is provided confirming the repair and any updated warranty terms on the replaced component.

Frequently Asked Questions

What if I bought the house and don’t know if the HVAC warranty was registered?: Registration status is tied to the equipment serial number, not to the original owner’s contact information in most cases. Provide us with the equipment model and serial number (found on the nameplate sticker on the outdoor unit, furnace cabinet, or air handler) and we can look up the registration status through our distributor network for Carrier, Trane, Lennox, Rheem, and Mitsubishi Electric equipment. For other brands, the manufacturer’s customer service line can confirm registration status using the serial number. If the warranty was not registered within the required window by the original installer, the extended coverage is lost — but we can confirm what base coverage remains and what maintenance history documentation may be needed for any future claim.
Does the Mitsubishi 12-year warranty transfer to a new owner when I sell the house?: Mitsubishi Electric’s Diamond program warranty is transferable to a subsequent owner for the remainder of the original 12-year term, provided the transfer is documented with Mitsubishi within 30 days of the home sale. The documentation process involves submitting the original warranty registration number, the new owner’s contact information, and the closing date. We can assist with the transfer paperwork at no charge if you purchased the equipment through us. Note that the annual maintenance requirement continues under the new owner — gaps in the maintenance record after transfer can still void coverage.
How do I prove annual maintenance was performed for a warranty claim?: Manufacturers require documented proof — typically a signed service invoice from a licensed HVAC contractor that includes the date of service, the equipment serviced (by model and serial number), the technician’s name and license number, and the specific maintenance tasks performed. A generic receipt that says “HVAC tune-up” is frequently rejected during claim review. Every maintenance visit we perform generates a written service report with all of these elements. If you have been using another contractor for maintenance, request a detailed written service report from each visit and retain them with your equipment documentation. We can provide a formatted list of the specific documentation elements manufacturers require.
Can a warranty claim be denied if the installation altitude derate was skipped?: Yes — and this is more common in SunCrest, Traverse Ridge, and upper bench installations than most homeowners realize. Most manufacturers specify in their installation manuals that equipment must be derated for installations above 2,000 feet above sea level (typically 4% capacity reduction per 1,000 feet). If the original installer skipped the derate and the furnace has been running with an over-rich fuel mixture at 6,200 feet, the chronic combustion stress on the heat exchanger and inducer can cause failures the manufacturer attributes to installation error rather than manufacturing defect. The claim is denied, and the homeowner is left with an out-of-warranty repair on a 7-year-old furnace. We document the altitude derate calculation on every SunCrest and Traverse Ridge installation and provide the customer with a copy.
What is the labor diagnostic fee for a warranty call?: For equipment we installed that is within our labor warranty window (1 year from installation, or longer under an extended warranty), there is no diagnostic fee — the visit is covered under the labor warranty. For equipment we installed that is outside our labor warranty window but within the manufacturer parts warranty window, the standard $89 diagnostic fee applies to confirm the failure mode and initiate the warranty claim process. If the diagnosis confirms a manufacturer warranty-covered defect, the $89 is applied to the warranty claim documentation and is not charged to the customer out of pocket. For equipment we did not install, the $89 diagnostic fee applies regardless of warranty status.

Contact Draper Heating & Air Conditioning

To file a warranty claim, confirm warranty registration status, or ask a question about coverage, contact us directly. All warranty claims are handled by our team — not a national warranty processing center.

Emergency Line (24/7): (385) 336-1837
Address: 12244 Business Park Dr #155, Draper, UT 84020
Email: info@draperheatingairconditioning.xyz
Utah DOPL HVAC Contractor License: #11487612-5501
EPA Section 608 Universal: #608U-2011-318472

Office Hours

Emergency Service: 24 hours a day, 7 days a week
Office Staff: Monday – Friday, 8:00 AM – 5:00 PM
Closed: Weekends and State/Federal Holidays (emergency line always active)

HVAC Warranty | Draper Heating & Air Conditioning